The latest news from Be Smart

SIA Announce New e-Fill Service for Licence Applications

July 30th 2010

Applicants for SIA licences can now fill in their form online with the e-Fill service introduced by the Security Industry Authority.

e-Fill has been designed to make it easier and quicker for applicants to complete their application form.  It also has built in verification to reduce the likelihood of the form being completed incorrectly and returned to the applicant.

Applicants fill in the form online, then print, sign and post it manually along with the required supporting documents.

Users register on the SIA website and log in to use the service. If they have previously submitted an application, the online form pre-populates information such as the applicant’s name, date of birth, town of birth, email address, postcode and national insurance number. The system also allows security providers to complete the form on behalf of their staff.

SIA Director of Service Delivery Stephen McCormick said:

“We are delighted to offer this new service which makes it easier and quicker for applicants to complete their application form. Applicants can track the progress of their application and have online guidance at each stage of the process. The contact centre also has a dedicated option for those who need assistance using the new system.
The launch follows months of testing and trialling to ensure the facility is working correctly and effectively. The development of e-Fill is part of our commitment to introduce e-services and provide a modern service to our customers.”

Suzi says: This great news.  It will make it much easier to complete applications and will hopefully ensure less applications are returned for being incomplete.  As a company sponsor, we at beSmart Training welcome this new intiative.  It will make my job much easier and hopefully quicker too.  What it won’t do is ensure people provide the correct identification which is still a major problem with these applications.   beSmart offers regular SIA licensing courses for door supervision and vehicle immobilisation.  We also have just gained approval to offer the CCTV courses too and will be starting to run those towards the end of September.  For more information on any of our courses go to our website at www.besmart-training.co.uk, or call Suzi on 020 7237 6007.

SIA say no to single generic licence

July 15th 2010

Following the informal consultation on whether a single generic SIA licence should be introduced, the SIA will not be developing a non sector-specific licence.

Overall, feedback from the industry showed that while there was some interest in a more integrated approach, the option for a single generic licence card did not receive widespread support.

At present, SIA licence cards are specific to each sector.  Operatives working in more than one sector may need to be issued with multiple licences.

The two options set out in the consultation were:

  • to introduce a single generic licence card covering all of the licensable activities that the holder is qualified to undertake; or
  • to continue to issue sector-specific and multiple licences.

SIA Director of Strategy and Corporate Services, Hazel Russell said:

“I would like to thank respondents for their contributions to this informal consultation. The responses did not provide clear support for the development of a non-sector specific licence, so at present we will not be making changes to the licences that we issue.

However, we will now reconsider how we have defined the ‘manned guarding’ sectors and we will take account of the consultation responses in identifying opportunities for limiting the requirement for multiple licences and for reducing administrative burdens.  This, combined with our ongoing customer service improvements will help to ensure that any future changes will continue to be stakeholder-led.”

Suzi says: I assume that redefining manned guarding will introduce new sectors within guarding such as “retail” security and “construction site” security, etc.  Will that mean yet another day’s training I ask myself.  We shall see.  But, rest assured, we will let you know if and when it happens.

Teachers praise pupil’s life-saving first aid skills

June 23rd 2010

TEACHERS have praised a pupil who saved the life of a 14-year-old schoolgirl who collapsed after drinking a bottle of Tequila reports the Burton Mail.

Pingle School pupil Tom Causer, 14, used first aid techniques he had learned only two weeks earlier after finding a friend struggling down an alleyway.

He checked her breathing, cleared her airway and put her in the recovery position until the paramedics arrived. The girl later regained consciousness and is now fully recovered.

School business manager Martin Walton said: “We are all very, very proud of Tom.

“We are delighted with the way he conducted himself, he acted very responsibly and did not panic.

“He has taken it in his stride and until we all read it in the paper no-one at the school actually knew what he had done.

“What makes it more satisfying is that he has used and implemented skills that he learned at school.

“He was originally identified as one of 10 children to take part in a special project, with part of this being the first aid training.

“We would just like to reiterate how pleased we are for Tom and that everyone at the school is extremely proud of what he has done.” Tom’s Head of Year, Dan Brown, added: “We are all delighted with what Tom has done and it has shown that after being shown support he has excelled.

“To put this into perspective, I have GCSE students who have to do similar first aid as part of their studies and they all failed the practical part of the exam – it really reinforces what Tom has done.

“He didn’t panic, kept a cool head and saved that girl’s life — he should be extremely pleased with what he did and with how far he has come in the last few months.” The incident happened whilst Tom was having a barbecue with friends in Midway when two of the group left to buy some alcohol.

When the pair failed to return, Tom and his friends went looking for them and spotted them in trouble in an alleyway off Shelley Road.

Suzi says: This just confirms my belief that all children should be taught first aid in schools.  What a little hero, I hope he receives an award.  Perhaps the school should introduce some alcohol awareness courses too for the unfortunate casualty!   beSmart Training offer a suite of BIIAB licensing courses and first aid courses.  Check out our website at www.besmart-training.co.uk for more details.

Police used ‘drunken’ actors to trap bar staff into serving them

June 7th 2010

Simon de Bruxelles of the Times Online asks: When is a drunk not a drunk?  Police have been accused of entrapment after sending amateur actors into pubs to order drinks while swaying and announcing to bar staff in a slurred voice “I’m hammered”.

Two actors visited ten pubs in Bexley, southeast London, and managed to get served in every one of them despite reeking of alcohol, slurring their words, fumbling their change and shoving other customers on their way to the bar.

They later repeated the performance at a conference for local publicans and bar managers who insisted, unanimously, that they would be refused service and asked to leave. They were stunned when a senior police officer revealed: “You’ve already served them.”

Under current legislation, bar staff caught serving alcohol to intoxicated drinkers are liable for an £80 fixed penalty notice or a fine of up to £1,000.

Although the bar staff served the hired actors they can not be prosecuted because they were not actually drunk.

John Madden, chairman of the licensed trade body Guild of Master Victuallers, condemned the exercise as a waste of police time.

He said: ”It is a terrible idea and I am surprised the police think it is worth doing. They cannot prosecute anyone for serving an actor who is pretending to be drunk.

”I’m really not happy with this. At the end of the day it’s entrapment, but it’s entrapment where the staff haven’t done anything wrong because the actor isn’t even drunk.”

The fake drunks were hired from a local amateur dramatic group by Bexley Borough Council and Bexley Police, part of the Metropolitan Police, ahead of a seminar with 100 landlords, club managers and restaurant owners, on drink-related crime.

Chief Inspector Stephen Murrant, who organised the initiative, said: “I am disappointed that despite our efforts to educate and support licensees that staff saw fit to serve two outrageously behaved drunken actors.

“This has come as no surprise. In a recent survey of bar staff carried out in the borough, 98 per cent said they saw drunk customers on some or most of their shifts.

“We routinely monitor what goes on in all our licensed premises and we will be robust in our actions if we find licensees or their staff fuelling alcohol related disorder by serving customers who are drunk.”

Clive Cain, head of public protection at Bexley Council, said: ”Whilst it is illegal to serve a drunk, the law does not define when someone is drunk. This pioneering initiative has demonstrated the ease with which drunks can be served. It has highlighted the urgent need for improvements in training, advice and managerial support for bar staff.”

Section 141 of the Licensing Act 2003 bans the sale of alcohol to a person who is drunk. Bexley Police say the force rarely prosecutes landlords but reports findings to the council, which takes such instances into consideration when considering renewing licences to serve alcohol.

Scott Mackenzie, manager of the Blue Anchor in Bexley, claims it is getting more difficult for landlords because an increasing number of customers are drinking heavily before going to the pub. He claims cheap alcohol sold by supermarkets is the real problem.

He said: ”In my car park, every day we have to clear up bottles of this and that, which people drank before they came to the pub.”

Bexley Police are planning to step up their undercover initiative for the World Cup.

Suzi says:  This does highlight a problem with a lack of awareness and training within licensed premises.  It is ultimately the responsibility of the Designated Premises Supervisor (DPS) to ensure that staff are aware of the law and the consequences of “ignoring” the law.  With the grandfather rights that were handed out when the Licensing Act 2003 was introduced, many DPS, managers and other Personal Licence Holders are actually totally unaware of what the law says.  There are several courses which are ideal for bar staff and other employees of licensed premises that cover the Act and would also cover a premises with their “due diligence”.  beSmart Training offer courses for Personal Licence Holders as well as the BIIAB Award in Responsible Alcohol Retail (ideal for staff who don’t require a personal licence), and the BIIAB Level 2 National Certificate for Designate Premises Supervisors.

Man jailed over wheel clamping scam

June 7th 2010

AN UNLICENSED wheel clamping firm boss who fleeced dozens of innocent motorists has jailed for two years after his “business” was condemned as a ruthless scam.

Judge Philip Parker QC told Andrew Baker that his company, Inter Park UK, was nothing more than a simple con which had left its victims feeling robbed and bullied.

The judge criticised the rogue clamper for leaving motorists stranded and distressed.

Baker, of Pithall Road, Shard End, Birmingham, pleaded guilty at a previous hearing to conspiracy to defraud drivers in Birmingham and other parts of the West Midlands between March 2007 and March 2008.

The 29-year-old, who has previous convictions for robbery, obtaining property by deception, harassment and theft, showed no emotion as he was sentenced.

A previous hearing was told that Baker left 36 victims – including some who had paid and displayed – in a state of distress after conning them out of more than £12,000.

Passing sentence, Judge Parker told the convicted burglar that he accepted the clamping business had operated legitimately when it was set up in 2005.

But the judge added that operation then became a “con” in which motorists parked legitimately saw their vehicles clamped and towed away before being held to ransom for up to £445.

The judge told Baker: “You were not in fact licensed for this activity, as it is accepted you should have been.

“Your website was a travesty of the truth, suggesting as it did that you worked closely with Trading Standards and the police.

“It’s plain by this fraud that in effect you illegally impounded people’s cars, not just causing them distress and inconvenience, but naturally feelings of real loss and panic.

“People felt held to ransom – the victims felt they had been bullied, felt that they had been robbed in ordinary terms, or as the prosecution opened it, fleeced.”

The business was operating as a simple scam with a false cloak of legitimacy, the judge said, ruling the offences to a confidence fraud.

“This to my mind is professional offending – there is a failure to respond to warnings… there is an abuse of power… there are multiple victims and in the end one can see this case as a ruthless exploitation of vulnerable persons,” he added.

Two other men who worked for Inter Park UK were also before the court and were each fined £500 after admitting one count of fraud.

The prosecution followed an investigation by Birmingham City Council’s Trading Standards department, which had received numerous complaints from furious motorists who felt they had been unfairly clamped or towed away by Inter Park UK.

Inter Park UK operated at numerous sites in Birmingham and Wolverhampton, where warning signs could not be seen easily, as well as clamping cars at three locations were it had no contractual right to do so.

Among those who fell victim to the firm were Christmas shoppers at a site in New Canal Street, Birmingham, who were told they had parked “inches over the line” even though the lines were not clearly painted.

On one occasion in February 2008, Inter Park UK removed several cars on what turned out to be land owned by Walsall Council, which had no agreement with the firm.

Birmingham City Council believes that Inter Park UK may have been netting up to £3,000 per day and that many motorists were so intimidated that they did not contact the authorities.

In a statement, Councillor Neil Eustace, Birmingham’s Chair of Public Protection, called for greater powers to allow the authority to regulate the car-clamping sector.

Mr Eustace said: “Birmingham City Council’s Public Protection Committee has made several representations to the government calling for further regulations to curb the excessive practices still engaged in by a number of clamping companies, and the misery that they ultimately cause to their victims.”

Suzi says: It’s people like this that have brought the whole profession of vehicle immobilisation into disrepute.  There are many vehicle immobiliser organiations who operate ligitimate and professional companies with only licenced operatives.  With the Governments proposals to licence vehicle immobiliser companies soon, the profession will become even more legitimate, although we all know that everyone will still love to hate a clamper.  beSmart Training offer top-class vehicle immobiliser training on a regular basis.  We would like to think that all the people we have trained adhere to their training and offer a fair and legitimate service.

Jail for driver who ran over wheel clamper

May 6th 2010

Matt Jackson of The News, Portsmouth reported today that a motorist who ran over a clamper in an ‘uncontrollable rage’ has been jailed.

A judge sentenced David Cox to 12 months and banned him from driving for 15 months at Portsmouth Crown Court.

Recorder Jonathon Black jailed Cox yesterday for his attack on clamper Anthony Wearn, after he had refused to pay a £125 release fee.

Cox repeatedly rammed Mr Wearn’s van as he tried to free his red BMW Mini.

As the clamp flew off he drove at the 38-year-old clamper, running him over.

Cox admitted dangerous driving and criminal damage, but denied he’d run over Mr Wearn on purpose.

At the sentencing yesterday the lorry driver from Colbury Grove, Havant, said: There is a reason here for me to seek professional help for the anger I have got.

‘I only drove a matter of inches backwards and forwards.

‘ I didn’t drive drunkenly though I did strike another person.’

Sentencing Cox to a year for the charge of dangerous driving, and a one-month concurrent sentence for criminal damage, Recorder Black said: ‘While Mr Wearn’s occupation may not be to everyone’s liking he was going about his business in a lawful manner.

‘Mr Cox, upon finding his car had been clamped, lost his temper.

‘In my opinion these are not the actions of a person thinking and behaving rationally.

‘It’s clear to me that Mr Cox’s actions were as the result of him being in an uncontrollable rage.

‘I believe he acted on this occasion out of uncontrollable rage and that he was perfectly aware of Mr Wearn in front of his vehicle.

‘I also find that Mr Cox’s reason was not to seek an escape from the car park but to damage Mr Wearn’s van and clamping device in order to teach him a lesson.’

Mr Wearn, who works for Portsmouth based BSG Security, was run over in the Pizza Hut car park in Havant in February last year.

He told the court last month that Cox had been staring straight at him before running him over.

He said: ‘At first it was tremendous pain while the vehicle was on top of me.

‘After that it was just complete and utter shock.’

Suzi says we wish Anthony Wearn our very best wishes and hopes that he has recovered completely from this awful experience.   Anthony did his vehicle immobiliser training with beSmart Training (then known as COI-Freelance Ltd) back in 2007 and though the profession is generally disliked by most people it is a legal and necessary profession in this day and age and we are extremely glad that the judge has recognised this fact.  beSmart Training run regular vehicle immobiliser courses at their London based training centre so if you are interested in becoming a wheel clamper or immobiliser please give us a call.

NEW DOOR SUPERVISOR COURSE

March 26th 2010

I went to a BIIAB presentation on Wednesday and they have, at last, announced when the new door supervisor qualification will be introduced and what format it will take.

This new course will be introduced on 1st June 2010 and will replace the current qualification completely.  The new qualification is called the Level 2 Award in Door Supervision and replaces the old Level 2 National Certificate for Door Supervisors.

The new course will remain a four-day course, but will now be in four units:

  • Unit One:      Working in the Private Security Industry
  • Unit Two:      The Role of the Door Supervisor
  • Unit Three:   Conflict Management for the Private Security Industy
  • Unit Four:     Physical Intervention

There will now be three multiple-choice exams; one for each of unit one, two and three.  Unit four will be tutor assessed throughout the training.

Importantly, there is no cross over between the old door supervisor qualification and the new door supervisor qualification.  Anyone who has not yet completed the current qualfication, or has to resit examinations, has until the end of August 2010 to do so.  After that date, if they haven’t attained the old qualification they will have to do the whole of the new course.

Similarly, if you already have another qualification, you will NOT be able to just sit the relevant unit.  You will have to do the full course at least once.  Thereafter if you want to apply for another licence you will only need to do the units previously not taken.  For instance you can do the new full door supervisor course and if you wanted to then become a vehicle immobiliser you would only have to take the sector specific unit for vehicle immobilisation.

If you already hold a physical intervention qualification from the BIIAB/Skills for Security it has not yet been confirmed whether this will count as accredited prior learning for unit four of the new course.

beSmart Training will be ready to teach this new qualification as soon as its available.  Please call Sue on 020 7237 6007 if you have any queries, or check out the website at www.besmart-training.co.uk.

Doorstaff urged to confiscate dodgy ID

March 18th 2010

The Morning Advertiser have published an article today saying that Doorstaff are being urged to confiscate ID that is used by under-18s to try to buy alcohol.

The article says that the Security Industry Authority (SIA), which regulates doorstaff, has agreed to take part in a Home Office campaign to crackdown on the problem.

It’s recognition that doorstaff are able to confiscate ID if they have a procedure for dealing with the documents – the question had been open to debate.

It also represents a victory for the PASS (proof of age standards) scheme because the SIA has also agreed to include awareness of the scheme on its doorstaff training courses.  PASS had previously complained that doorstaff often didn’t recognise accredited cards.

The initiative, in association with PASS, advises young people that if they are caught using fake ID, or ID that’s owned by someone else, they could have it confiscated and may be prosecuted.

The SIA is urging door supervisors to confiscate false ID and hand them over to the police, who will then return the documents to the relevant authority.

Baroness Ruth Henig, chairman at the SIA said: “We are advising licensees and door staff to help ensure fake or false IDs are confiscated and handed to the police.

“Trained and professional SIA-licensed door supervisors play an important role in creating a safe environment for the public when visiting pubs and clubs across the UK.

“Door staff can also contribute to reducing under-age drinking.  Our approved door supervisor training ensures door supervisors are made aware of the PASS scheme.”

PASS chairman Robert Humphreys added: “This campaign is timely and most welcome.

“Many underage young people often see getting past door staff or being served as something of a game, but for those responsible for enforcing the law it’s no joke – in fact a mistake can easily cost them their jobs and even get them a criminal record.

“The clarity of the message is vital – attempting to break the law is unacceptable and could get you in serious trouble.”

The fake ID posters can be downloaded from the Home Office website www.crimereduction.homeoffice.gov.uk

Suzi says: lets hope this doesn’t open a whole new can of worms.  Just because a door supervisor is licensed doesn’t make him the right person to confiscate people’s identification.  I mean, just because you have a driving licence doesn’t necessarily mean you a good driver and keep to the rules of the road, does it – it just means you haven’t been caught yet.  I hope the Home Office doesn’t get these people into a whole heap of trouble!

Doorman Jailed for Hitting Customer

March 11th 2010

The Yorkshire Evening post yesterday reported that a Wakefield doorman has been jailed for six months after punching a Leeds nightclubber in the face.

Paul Bartley, 25, of Plumpton Street, Wakefield, was found guilty of malicious wounding and grievous bodily harm.

The victim, a 30-year-old man, had been in the Mission nightclub toilets last August when he was approached by Bartley and asked to leave the premises.

After a row, Bartley punched the man causing serious facial injuries.

PC Amy Spencer, from British Transport Police, said: “This was a completely unprovoked, vicious assault on a member of the public who had simply gone on a night out to enjoy himself with friends.

“As a door supervisor, Bartley’s role was to ensure the safety of members of the public attending the club. He abused his position and authority and obviously thought he was above the law.”

Bartley has also had his Security Industry Authority (SIA) door supervisors’ license revoked.

Suzi says…

This is exactly the kind of door supervisor we do NOT need in the industry.  Door supervisors are employed to ensure staff and customers are safe and should be professional at all times.  Contrary to popular belief, with cetain obvious exceptions, door supervisors are no longer the thugs and bullies of yesteryear.   They are well trained professionals who are licensed by the Government to undertake a very difficult, and at time dangerous, job.   It is about time the law started punishing the old-school “bouncers” who do still think it’s acceptable to slap people around.  Perhaps then the message will get through that this kind of behaviour is unacceptable.  beSmart Training regularly runs courses for people who want to become door supervisors.  We have over fifty years experience in door supervision between us and we pride ourselves on providing good, professional and thorough training that will benefit any door supervisor in their chosen career.

BII begins hunt for Licensee of the Year

January 20th 2010

Source: The Publican

The BII has started the nationwide search for the 2010 BII Licensee of the Year

Judges are looking for individuals or partnerships who make the best of the resources they have available.

They could be running a community pub, a village local or a high-street bar and be able to demonstrate great business ability and a passion for the trade.
The winner will be announced at the BII’s annual lunch in May. The award absolutely epitomises everything that BII stands for – excellence, professionalism, standards, best practice.

The current holder of the title Philip Davison, licensee at the Sun in the Wood, Newbury, Berkshire, said: “To win such a prestigious award is amazing, but even if you’re not fortunate enough get through to the final stages, just entering will make you revalue your business, look at how you do things and certainly improve your profit.”

To enter online visit www.bii.org for more information call Joanna Buston on 01276 417802 or email joannab@bii.org .

You can watch a video of the history of the awards and apply here: http://bii.bii.org/events/awards/2010loya , the closing date for entries is Friday February 15 2010.

Suzi Says…

It’s always great when licencees get the recognition they deserve.

 The judging for the BII awards are notoriously rigourous. I imagine that they check that everything is in order, from up-to-date staff training, to good standards of health and safety, to keeping customers safe and well looked after. Philip makes the point that “just entering makes revalue your business”.

My tip would be that it’s always a good idea to double-check that your licenses and training are up-to-date. For example, have you checked how the changes to the HSE First Aid regulations will affect business? Are your door supervisors fully licensed?

Attending training can help you to update your skills as well as chat to fellow licensees and share ideas and inspiration. 

If you are a licensee currently looking to enter the BII Licensee of the Year Awards, or a first time publican in need of some NCPLH, First Aid or conflict management training, call us today 020 7237 6007 for our immediate attention.

Good Luck to anyone who is applying!

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