City & Guild Approved Conflict Management Course
Protect your staff and customers from conflict situations with our City & Guilds accredited conflict management training course.
QUALIFICATION: BIIAB Level 1 Award in Conflict Management
The conflict management course is ideal for any front-line staff working in licensed premises. Aggression and conflict are an all too common occurrence nowadays. The conflict management course teaches how to recognise signs of aggression and escalation, and how to defuse and calm potentially hazardous situations.
CONFLICT MANAGEMENT COURSE DETAILS
DURATION: 1 day
COST: £90.00 plus VAT
ASSESSMENT: An externally set and marked multiple choice examination
RESULTS: Available within two days of taking the examination
CERTIFICATE: 7-10 working days after passing the examination